Our UX for PHP's incident system: #1 Best in KLAS 2023–2026
Performance Health Partners' incident and event reporting platform — the system Create Ape designed the UX for — has ranked #1 Best in KLAS in Healthcare Safety, Risk & Compliance Management for four consecutive years, 2023 through 2026. In the 2026 report it scored 96.8, an A+, per KLAS Research's published ranking.
The award belongs to PHP's platform; our part was the design work underneath it.
What is Best in KLAS and why does it matter?
Best in KLAS is KLAS Research's annual ranking of healthcare software and services, built from a year of feedback from thousands of provider organizations. KLAS collects most of that data through researcher-led phone interviews and keeps every response anonymous, per its published methodology. That makes a #1 ranking a different signal from a juried design award: it's usability judged by the people who actually use the tool — the test that counts for incident reporting.
What did Create Ape design for PHP's incident reporting system?
Create Ape designed the UX of PHP's incident reporting system: the reporting flows, the permissions model, the forms, and the wireframes for every screen. The decisions that mattered:
- Flows shaped by HIPAA from the start. We overhauled the path a report takes from first screen to submission within HIPAA's data-handling constraints, so compliance shaped the screens rather than being layered on after.
- Permissions scoped by role. We built a permissions hierarchy around four explicit actions — create, track, submit, and edit a form — so each user sees only the actions their role uses, and nobody wades through the rest.
- Forms stripped to the necessary actions. We wireframed each screen bare-boned, surfacing only what's needed to complete each reporting step — the case study walks through the form redesign.
- Deliberately spare screens. Every extra step is a reason to skip a report, so each layout makes the one action that advances it the obvious thing on the page.
Per our project records, accessibility sat in the same compliance-aware scope: the design followed ADA accessibility requirements alongside HIPAA. Designing systems like this is part of why we pivoted the agency to medtech.
How does UX show up in four consecutive #1 rankings?
We won't claim the design caused the rankings. What we can report is what real users score the product we designed: 96.8 (A+) in the 2026 Best in KLAS report, per KLAS Research; straight As on every one of KLAS' Customer Excellence Pillars, the only vendor in its category to manage it; and 100% of surveyed customers saying they'd buy the product again, per PHP's 2026 announcement.
KLAS scores are customer-satisfaction data, not clinical evidence — but for an incident reporting tool, satisfaction from the people filing the reports is exactly the outcome UX work targets.
Frequently asked questions
What is Best in KLAS and how is it scored?
Best in KLAS is an annual ranking from KLAS Research based on a year of feedback from thousands of healthcare provider organizations, most of it gathered through researcher-led, anonymous phone interviews. Scores are reported on a numeric scale with letter grades, where an A+ corresponds to 95.0 or higher. Because the data comes from verified customers rather than a panel of judges, the ranking reflects real-world usability and satisfaction.
How many years has PHP's incident management system ranked #1 Best in KLAS?
Four consecutive years: 2023, 2024, 2025, and 2026, in KLAS Research's Healthcare Safety, Risk & Compliance Management category. The 2026 score was 96.8, an A+, per KLAS Research's ranking page.
Who designed the UX for Performance Health Partners' incident management system?
Create Ape, a UX design agency focused on healthcare products, designed the system's UX: reporting flows built around HIPAA requirements, a role-based permissions model, and wireframes for every screen. The Best in KLAS award itself belongs to PHP's platform.
What makes incident reporting software usable for frontline healthcare staff?
Speed and clarity at the point of filing. In PHP's system that meant role-scoped permissions, forms stripped to the necessary actions, and spare layouts that make the next step obvious.
Is Performance Health Partners now part of Sentact?
Yes. Sentact announced its acquisition of Performance Health Partners on December 15, 2025, and KLAS lists the 2026 Best in KLAS winner as "Sentact (formerly Performance Health Partners)."
If you're building a healthcare product where compliance and frontline usability both have to hold, that's the work we do. Start a project with us.